Our policies
Appointments and Cancellations
We encourage you to schedule your visit in advance to ensure that you
get the time and day that you desire.
Cancellation Policy
Our cancellation policy is strictly enforced so please make
sure you call or email us in time. In order for us to provide all our
clients with the highest-quality service, we ask that you provide a
minimum of 24 hours notice if you are unable to keep an appointment.
Groups of 2 or more people require 48 hours cancellation notice. Failure
to do so will result in a 100% late cancellation charge or no-show appointment
(or the equivalent deduction from gift certificates).
Clients that arrive for their service(s) late will be accommodated as best as possible; however, your service may be altered due to starting the service late.
The European Boutique Spa reserves the right to charge 100% of the service price when accommodating late clients.
The reservation of an appointment indicates that The European Boutique Spa has reserved the service time for you and therefore has had to decline other customer offers for that particular service time at the spa.
Illness
We realize that sometimes a sudden illness can prevent you from giving 24 hours cancellation notice (48 hours for groups). In this instance you will be charged only 50% of your total service (equivalent deduction from a gift certificate). This money is used to compensate your therapist / technician for her time.
Booking by phone
Appointments
When booking by phone you will be asked to provide a valid credit card number to hold your reservation if more than one hour service or packages. Please note that no charges will be made to your credit card until your service is completed. Upon completion you'll be able to pay for your services with your choice of Visa, MasterCard, debit or cash. We do no accept American Express. If you don't have a credit card, you can pre-pay for your services in cash (24 hours in advance) to hold your reservation.
Gift Certificate
Please present your gift certificate prior to the service.
The European Gift Certificates which you can buy online here
may be applied to any spa services or products.
Way Spa Gift Certificates are for esthetic spa services only. We are
sorry, but Way Spa Gift Certificates cannot be used with our Spa Packages,
IPL, RMT, Permanent Make-up or products.
All gift certificates: If you receive any gift certificate for a service
that you don't want, you may use the dollar value of that card towards
another service that you would like, however, gift certificatess cannot
be redeemed for cash. Remainders on gift certificates can be applied
to future visits. While gift certificates have no expiry date in Ontario,
prices may increase from time to time, so your recipient will have to
pay the additional amount at the time of their service.
No gift certificates include tips or gratuities and cannot be used for
this purpose. We thank you for leaving a cash gratuity.
HST: Gift certificates with specific services bought before July 2010
will have pay the 8% difference (i.e. the additional tax) to at the
completion of service appointments.
We know all these gift certificate details can be confusing. We want
your visit to the European to be a smooth one from the moment you walk
through the door to your blissful exit. This is why it is best to present
the certificate at the start so that we can answer any questions you
may have about redeeming certificates for our services.
Cell and Wireless Devices
Please mute cell phones and pagers during your appointment time. Inappropriate
BehaviorIf any behaviour is considered inappropriate the session
will be terminated immediately and payment must be made in full. We
reserve the right to end the session if we feel a client's behaviour
or conduct is inappropriate. We also reserve the right to terminate
a session for medical reasons, including discovering that the client
has taken drugs, chemicals or medications that are contraindications
to massage therapy. Insurance Receipts Receipts
for registered massage treatments can be issued following your treatment.
Please indicate to front desk before the commencement of your massage
if you require a receipt for insurance purposes. Please note that for
massages paid by a third party, such as a gift certificate, receipts
can only be issued in the name of the person who paid for the treatment
as per the College of Massage Therapists of Ontario. Please refer
to the CMTO website
In order to get reimbursed for your treatments, some insurance companies
require a prescription from your physician. Before making an appointment,
we suggest you contact your insurance company with your policy number
and ask if it is required.
Length of Sessions (Massage ) Our policy is to give the scheduled amount of time requested. This means that a 60-minute session would be 60 minutes of treatment time. This includes assessment, treatment, discussion, home care/remedial exercise demonstration and follow-up treatment plan.
Payment
Options All fees must be paid on the day of treatment. We accept
cash, check, Interac, Visa, and Mastercard. All fees are in Canadian
dollars and HST is added to the prices.
Referral Program
If you have friends, family
members or co-workers who are looking for a dedicated massage therapist
or skin care professional, they will receive the same quality care that
you have come to expect. Thank you for your referrals!
No refund on product purchases or services offered. Exchange or credit only within 30 days of receipt. No returns on gift certificates, spa packages, spa parties, treatment series. Gift certificates/packages are transferable, but not refundable.
Deposits
No refund on deposits. Deposits are made to secure the service for a certain date or most often, for a discounted price. Deposits cannot be re-imbursed if you decide not to have the service.
If you are late for a scheduled session, we may not be able to provide you with the full length of your session. Our sessions are set to start and end on time to allow our clients and staff to plan accordingly. We ask that you arrive early to ensure that you receive the optimal benefits of your entire treatment time. We do our best to be ready for our clients when they arrive, but at times a session may be unexpectedly extended. In that rare case, you WILL receive the full length of your session.
What we believe at The European
When you are a client at the European Boutique Spa you
can expect:
• that any information gathered during discussion or treatment,
either personal or medical, will be held in confidence unless your written
consent has been obtained or as required by law. Any violation of this
confidentiality is professional misconduct under the Professional Misconduct
Act
• that you will be as fully involved as possible in the planning
and implementation of your own skin and body care treatment
• that you will be treated with respect and sincerity
• that we will always act in your best interest as defined by
your wishes and by the Standards of Practice of our professions
• that you will be appropriately referred to other health care
providers as necessary
• that you will be encouraged to ask questions about your treatment
and health at any time during your health care
• that we will treat you honestly and only with the services that
we are qualified to give
• that you will be re-assessed periodically and that you will
be monitored for any progression in your health state
• that you will be asked only that information which is relevant
to the provision of your care
• that you will be provided with information about possible treatments,
courses of action, expected results, risks and benefits of being treated
or not being treated
• that we will be committed to being proactive in our professional
development
• that 100% of our attention, knowledge and dedication will be
directed towards you and your care during the time you are being treated
• that the treatment time be respected and that clients be treated
during the time that was reserved for them
• that you will be treated with respect and dignity regardless
of age, gender, culture, sexual identity/orientation, creed, ability
and/or health status
• that the client/health care professional relationship will remain
strictly professional.
Specifically for Massage Therapy treatments:
• that we will obtain consent before proceeding with any assessment
and/or treatment in the aims of providing you with;
information about rationale, risks and benefits and prognosis of treatment
• information about positioning, draping, pillowing, pain scales,
pressure and massage techniques
• the choice to accept, augment, modify, refuse or terminate treatment
• the chance to ask any questions
• that a portion of a treatment always consists of an assessment
• that modalities or techniques used for treatment can include:
Hydrotherapy, Rhythmic Joint Mobilizations, Breathing Exercises, Remedial
Exercises, Trigger Point Therapy, Manual Lymphatic Drainage, Myofascial
Therapy and Hot Stone Massage.